Facebook has announced changes to restrict data that can be collected from Facebook Pages. These will be come into effect on February 5th 2018 and will be enforced across all of Facebook’s API versions.
Specifically, starting on February 5th 2018, for any comments or replies owned by (on) a Page, you must use a Page access token if you want User information to be included in the response. See https://developers.facebook.com/docs/graph-api/reference/v2.10/comment for more details.
You can still use DataSift to manage your data from Facebook Pages, but in order to retrieve user information on comments or replies on pages you own, you will need to use a Facebook Page Access Token. You can find more information about Access Tokens here: https://developers.facebook.com/docs/facebook-login/access-tokens#pagetokens
Impact and Action Required
After February 5th 2018, interactions made on a page without a corresponding Page Access Token will not contain author data (
facebook.from, etc). Therefore, applications that rely on these keys must be updated to make them optional.
Please do not hesitate to reach out to us with any questions. We will get back in touch should Facebook make changes in the future that are likely to impact your set up with us.